It is very important for an enterprise to have a sound after-sales service system, which not only ensures the normal outflow and inflow of the company's products, but also improves the trust of the company's products in the hearts of customers. Our company has a special after-sales service team and good after-sales service reputation. In case of any problem in the use of our steel products NV F32 hull steel heavy plate , whether quality problem or not, the after-sales service department will assist in solving the problem as soon as possible, and regularly consult and track the use of the steel products.
Difference between Q235 steel and Q345 steel: First, The lower limit of yield strength of Q235 steel is 235MPa, and that of Q345 steel is 345MPa. Second, Q235 steel is common carbon steel, Q345 steel is low alloy steel. They have different alloy contents. Besides, Q235 steel is for general strength application, Q345 steel is for higher strength application. NV F32 hull steel heavy plate, Q345 steel price is higher than Q235 steel price. But Q345 steel can save materials for sake of high strength.
Our ogistics department has a professioanl team to support the goods’ transportation and delivery time. Its responsibilities: make customs clearance documents, track products production process, and update shipping information for customers. The company will adhere to the mission of reflecting social values, take the scientific management system as the guarantee of daily operations, and provide continuous technological innovation to support its sustainable development.
In 2018, one of our India customers visit Zhengzhou office building and work shop to discuss carbon steel Q235B grind plate technical request. They have strict surface and thickness tolerance, and they also request UT and MT for testing for Q235B grind plate. As a result, they purchase 179 tons as trial order for first cooperation. After using the gind plate, the India customer has good comment on our NV F32 hull steel heavy plate quality. Till now, we keep exporting around 100 tons per month as regularly.
The company will rely on its good reputation, excellent hot-rolled plates, steel pipes, steel structure products, and intimate NV F32 hull steel heavy plate after-sales service to customers. I would like to express my heartfelt thanks to the old and new friends and customers who have always given care, support and help to the company! The company sincerely hopes to establish a long-term cooperative relationship with them, mutual benefit and common development. Welcome to come and visit our NV F32 hull steel heavy plate steel mill.
The after-sale service of iron and steel products includes after-sale tracking service, technical guidance, transfer of relevant bills, handling of objections and many other contents. The handling of quality objections accounts for a large proportion. When dealing with these problems, we should distinguish the responsibilities, and compensate or return the inconvenience or loss caused to users due to steel.
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