It is very important for an enterprise to have a sound after-sales service system, which not only ensures the normal outflow and inflow of the company's products, but also improves the trust of the company's products in the hearts of customers. Our company has a special after-sales service team and good after-sales service reputation. In case of any problem in the use of our steel products RINA EH36 hull steel plate , whether quality problem or not, the after-sales service department will assist in solving the problem as soon as possible, and regularly consult and track the use of the steel products.
Our company supply the cold rolled steel coil for customers, and the cold rolled steel coil we produce the standard of JIS, EN, DIN. The available grades include the JIS G 3141 SPCC, SPCD, SPCE, RINA EH36 hull steel plate and so on. The EN 10111 standard include DD11, DD12, DD13, DD14. The EN 10130 standard include DC01, DC03, DC04 etc. The standard of DIN 1623 available grades have ST12, US113, RRST13 and ST14.
The company has our own truck fleet, and can transfer products flexibly and quickly. At the same time, we have large warehouses near the ports of Tianjin and Shanghai, so as to ensure that we can deliver high-quality products to customers in the first time. At the same time, it also greatly reduces the transportation cost, and realizes the double harvest of time benefit and economic benefit. Time guarantee is one of the important strengths of our service.
In 2018, one of our India customers visit Zhengzhou office building and work shop to discuss carbon steel Q235B grind plate technical request. They have strict surface and thickness tolerance, and they also request UT and MT for testing for Q235B grind plate. As a result, they purchase 179 tons as trial order for first cooperation. After using the gind plate, the India customer has good comment on our RINA EH36 hull steel plate quality. Till now, we keep exporting around 100 tons per month as regularly.
Expect in the RINA EH36 hull steel plate goods regardless quality be still on the price after-sales service we all will keep in the middle of go together of advantage position real attain the ream customer satisfaction.Our advantage is: experienced craftsmen RINA EH36 hull steel plate product development technology, excellent production team, hand strict quality control, sales and after-sales service.
Due to other non-steel quality reasons caused by the customer dissatisfaction, to timely explain to the customer, and help them solve the problem, for the customer really because of their own reasons, to give patient reply.The process of objection handling is the process of our technical service.
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