The company has a perfect after-sales service system and quality assurance system. The company adheres to the service principle of "all for users", and has established a professional after-sales service team. In the future service process, the after-sales service adopts regular return visit for customers. Timely understand the customer's satisfaction with our products, and solve the user's problems at any time.
Marine steel plates are classified as medium-thick plates, hot-rolled steel plates used for manufacturing hull structures produced in accordance with the requirements of the classification society. First, the toughness of the marine steel ABS Grade A, RINA AH40 marine steel sheet, ABS EH36 plate is the most critical requirement. In addition, it requires higher strength, good corrosion resistance, welding performance, processing performance and surface quality.
The company's logistics uses third-party logistics. This logistics model plays an important role in improving the efficiency of our business operations. Third-party logistics is an important form of logistics specialization. As a company specializing in logistics, third-party logistics companies have a wealth of experts who specialize in logistics operations, which is conducive to ensuring the professional production of the company, reducing costs, and improving logistics level of the company. Both the customers and the company benefit from the logystics mode.
FANALCA is the biggest motorcycle factory in Columbia. Meanwhile, it is the only distributor in Colombia for Japanese Honda. We began to cooperate with each other since 2017. We supply SAPH370, SAPH440 and so on automobile steel coils to them. As our products quality is proved to be satisfied during their production, they have been one of our stable customers, and give repeat orders about automobile steel every year.
For ASTM A573 Grade 70/A573 Gr.70 carbon manganese silicon steel plates, our company would issue the original mill test certificate RINA AH40 marine steel sheet EN 10204 3.1 for clients when arrange delivery, so that clients can trace the A573 Gr.70 plates origin easily.
The after-sales service department will pay return visit to each customer by call or email, report problems found during the return visit in time, and discuss with the production and quality inspection center to propose effective solutions and follow up in a timely manner, so as to ensure the benefits each customer are fully guaranteed, and to provide customers with more value-added services.
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