After comprehensive and professional training such as customer service, the customer service team has more strict discipline in the management of customer service team to ensure that customer service personnel respond to customers with a professional attitude. A process supervision system has been set up to let each customer supervise the process of the system with us
According to different purposes, the thin steel sheets are rolled from billets of different materials. Commonly used materials include plain carbon steel, such as GL-EH 36 offshore engineering steel, high-quality carbon steel, alloy structural steel, carbon tool steel, stainless steel, spring steel, and silicon steel for electrical purposes. The thin steel sheets are mainly used in the automobile industry, aviation industry, enamel industry, electrical industry, machinery industry and other sectors. In addition to delivery directly after rolling, there are also pickled, galvanized and tinned thin steel sheets.
In view of the characteristics of container transportation, such as high added value, low cargo damage and short time, our company takes more consideration of port collection and distribution conditions, port facilities, flight density and route coverage when choosing ports. For the convenience of customers, as well as the safety of goods.
The Peru customer has cooperated with us since April 2015, and then they purchased 300 tons A36 mild steel plates as trial order. Since then, they book more than 1000 tons from us every time, and about two times every year. They asked SGS test every time. Through our cooperation those years, we have built very good relationship and they entrust us to buy other related GL-EH 36 offshore engineering steel products for them from China also. And they have introduced us good customers in Peru, among which there are also governmental projects. It is a win-win cooperation between us.
The company has sufficient stocks and complete specifications. The common carbon steel plates, marine plates, GL-EH 36 offshore engineering steel and storage tank steel plates sold are all produced by large state-owned steel companies such as Shougang, Hegang, Taiyuan Iron and Steel, with quality assurance and worry-free after-sales. The company develops and grows under the concept of seeking innovation in stability and advancing with the times for development. After a short period of development, it has begun to take shape.
The company's after-sales service team is a high-quality professional team. Most after-sales employees have rich service experience and have reached the level of after-sales engineer. The after-sales department implements the after-sales personnel responsibility system and a 24-hour response mechanism. The company's advanced customer relationship management system provides customers with "standardized and streamlined services". A sound customer relationship maintenance system, and a "one-stop" customer satisfaction tracking system, all reflect our strong after-sales service guarantee.
Leave a Message