Our company will set up a full-time service engineer for the project, who is responsible for the interface and coordination of technical support and after-sales service of the marine grade KD32 hull steel plate project. In response process of customer service center, in case of technical support and after-sales service demand, the user shall contact the full-time engineer of marine grade KD32 hull steel plate customer service center, and the technical personnel will give corresponding answers and on-site treatment according to the needs of users.
marine grade KD32 hull steel plate, Structural steel is a kind of steel which meets the strength of specific specifications. Structural steel can be divided into: alloy structural steel, carbon structural steel, low alloy structural steel, heat-resistant structural steel and so on. According to different uses, structural steel can be divided into construction steel and mechanical steel. Construction steel is used to build boilers, ships, bridges, workshops and other buildings. Mechanical steel is used for manufacturing machinery or mechanical parts. Mechanical steel is often used after carburizing or quenching and tempering.
Management information and high efficiency. Because of the rapid flow of marine grade KD32 hull steel plate goods, container multimodal transport and "door-to-door" transport, it is required that the port must have a modern information network, so that it can have the comprehensive capabilities of all-weather access, rapid loading and unloading, customs clearance, collection, distribution, storage and transportation
We have lots of successful cases, for example in July 2015, we exported 5714 tons ASTM A36 mild steel plate to Peru. After receiving the plates and putting then into use, our customer spoke highly of the ASTM A36 mild steel plate quality. In addition, the customer also introduced us an Venezuela customer, who bought 933 tons A36 steel marine grade KD32 hull steel plate plate from us. And then in Mar. 2016, due to the first cooperation in July 2015 is very successful. The customer is very satisfied with our product quality and comprehensive service. This time, the customer place an 3989 tons order directly.
Since its establishment, the company has participated in several key railway and highway projects. After years of development, the company’s marine grade KD32 hull steel plate domestic market has been exported to more than a dozen provinces and cities including Kunming, Shenzhen, Hunan, Sichuan, Shanghai, Nanjing, Heihe, Jilin, Inner Mongolia, and Xinjiang . International trade is exported to Kazakhstan, South Korea, Vietnam, South Africa and many other countries, and has been well received by customers.
The company conducts periodic and targeted training and guidance for after-sales service personnel. As the saying goes, "no one is perfect, no gold is red", to help after-sales service personnel improve service skills and correct service attitude. Carry out relevant technical training for after-sales service personnel, so that after-sales service practitioners have professional product knowledge.
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