After comprehensive and professional training such as customer service, the customer service team has more strict discipline in the management of customer service team to ensure that customer service personnel respond to customers with a professional attitude. A process supervision system has been set up to let each customer supervise the process of the system with us
The use of low carbon steel is limited due to its low strength. The strength of the carbon steel can be greatly improved by properly increasing the manganese content in the TM rolled GL-FH 32 shipbuilding steel carbon steel and adding some alloy elements such as vanadium, titanium and niobium. If the carbon content in the carbon steel is reduced and a small amount of aluminum, boron and carbide forming elements are added, the ultra-low carbon bainite can be obtained, TM rolled GL-FH 32 shipbuilding steel which has high strength and good plasticity and toughness.
Booking space and making power of attorney (ten copies of order); the data of the original order shall be correct and consistent to the greatest extent when making the order, so as to reduce the frequent changes in the subsequent process. For booking with the company's seal for booking space, if the accessories for booking space (such as the price confirmation document of the shipping company) need to be provided, they can only be booked with all of them. Obtain the shipping space allocation receipt and extract the ship name, voyage number and B / L number information.
The Peru customer has cooperated with us since April 2015, and then they purchased 300 tons A36 mild steel plates as trial order. Since then, they book more than 1000 tons from us every time, and about two times every year. They asked SGS test every time. Through our cooperation those years, we have built very good relationship and they entrust us to buy other related TM rolled GL-FH 32 shipbuilding steel products for them from China also. And they have introduced us good customers in Peru, among which there are also governmental projects. It is a win-win cooperation between us.
Since its establishment, the company has participated in several key railway and highway projects. After years of development, the company’s TM rolled GL-FH 32 shipbuilding steel domestic market has been exported to more than a dozen provinces and cities including Kunming, Shenzhen, Hunan, Sichuan, Shanghai, Nanjing, Heihe, Jilin, Inner Mongolia, and Xinjiang . International trade is exported to Kazakhstan, South Korea, Vietnam, South Africa and many other countries, and has been well received by customers.
We have a professional after-sales department to collect all information related to customers, so as to make relevant treatment in time according to the information, and file it; guide the user's product use methods and precautions; coordinate with the sales department, visit customers regularly, understand the customer's use and new requirements, and make a customer visit record; When communicating with customers, they should be enthusiastic and careful to understand the situation of product problems and put forward solutions
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