Our company will set up a full-time service engineer for the project, who is responsible for the interface and coordination of technical support and after-sales service of the TMCP CCS E32 offshore steel plate project. In response process of customer service center, in case of technical support and after-sales service demand, the user shall contact the full-time engineer of TMCP CCS E32 offshore steel plate customer service center, and the technical personnel will give corresponding answers and on-site treatment according to the needs of users.
30CrNi3MoV (675) high-strength steel is a new type of high-strength steel newly developed and put into use in China. It is a steel plate for armored vehicles. 30CrNi3MoV steel is developed by V microalloying on the basis of the original Cr-Ni-Mo series low-alloy ultra-high-strength steel, and appropriately adjusting the content of other alloying elements. The milling performance of 30CrNi3MoV steel is poor.
Facing the new situation and facing new goals, the company revolves around the sixteen-character development policy of “prioritizing production preservation, society-oriented, market operation, and brand creation and efficiency”. Layout the country in accordance with the modern logistics model, and accelerate the establishment of a modern integrated steel enterprise integrating steel storage, transportation, processing, and distribution.
BBN steel had provided Grind plates for more than 15 years for widely applied in equipment, Engineer machinery etc. In 2018, one of our India customer visit our TMCP CCS E32 offshore steel plate office and work shop to discuss Q235B Grind plate technical request, they have strict surface and thickness tolerance, and they also request UT and MT for testing. As a result, they purchase TMCP CCS E32 offshore steel plate 179 tons as trial order for first cooperation. And have good comment on our quality. Till now, we keep exporting around 100 tons per month as regularly.
Analyze the advantages and disadvantages of the products against the competitive TMCP CCS E32 offshore steel plate products. Understand the industry situation and future trend. Understand the product brand positioning appeal point, focus on the crowd and development direction. Understand the layout of each market area, and form a big strategic layout view. Understand the basic operation and assessment standards of work responsibilities. Understand the situation of the cooperative customers.
The company's after-sales service tenet is "customer first, timely guarantee, enthusiastic service and effective work". In order to establish a set of perfect after-sales service system and strict management system, so that the after-sales service can be effectively guaranteed. The company has set up after-sales service department to ensure timely, unique and effective response to every user's request, coordinate internal resources internally, and put an end to all evasion and delay.
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