In the final analysis, the market competition is the competition for customers. Whether selling products or services, the final customer satisfaction is the standard to test the success or failure of marketing work. The so-called after-sales service is to fully understand customers, study customer psychology, pay attention to after-sales details, improve work shortcomings, improve service quality, and Exchange customer brand loyalty through the whole process of quality service.
SPHC-The first S is the abbreviation of Steel, P is the abbreviation of Plate, H is the abbreviation of Hot Heat, and C is the abbreviation of Commercial Commercial, which means generally hot-rolled steel plate and steel strip.SPHD - It tands for hot-rolled steel sheets and strips for stamping.SPHE - It stands for hot-rolled steel sheets and strips for deep drawing.SPCC- It means that cold-rolled carbon steel sheets and strips are generally used, which is equivalent to China's Q195~Q21 grades. The third letter C is the abbreviation for Cold.
If you have any requirements for the mode of transportation of the ABS D36 offshore structural steel goods, we can also negotiate and meet your requirements. For logistics, first of all, we respect customers' opinions, and then choose the most convenient port and transportation mode with appropriate price for customers.
The Indian customer purchased our A516 Gr 70 pressure vessel steel plates to make tanks. They have very strict requirement for raw materials quality. For the A516 Gr 70 pressure vessel steel plates, they asked for Normalizing, 0℃ impact, A578 UT test, PWHT and so on tests, our Q/C department witness the production process with the technician from the customer company together. Meanwhile, we arrange BV inspection to check the quantity, spray mark, stamp on the A516 Gr 70 pressure vessel steel plates, and so on.
Since its establishment, the company has participated in several key railway and highway projects. After years of development, the company’s ABS D36 offshore structural steel domestic market has been exported to more than a dozen provinces and cities including Kunming, Shenzhen, Hunan, Sichuan, Shanghai, Nanjing, Heihe, Jilin, Inner Mongolia, and Xinjiang . International trade is exported to Kazakhstan, South Korea, Vietnam, South Africa and many other countries, and has been well received by customers.
We have a professional after-sales department to collect all information related to customers, so as to make relevant treatment in time according to the information, and file it; guide the user's product use methods and precautions; coordinate with the sales department, visit customers regularly, understand the customer's use and new requirements, and make a customer visit record; When communicating with customers, they should be enthusiastic and careful to understand the situation of product problems and put forward solutions
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