Every after-sales service shall have a detailed record of the customer's product problems and handling methods. The records shall be sorted into volumes and filed on a monthly basis, and submitted to the technical department for filing. The problems found in the after-sales service shall be summarized in a timely manner, discussed with the technical department, the quality inspection department and the production department, and a proper solution shall be proposed for the technical department to improve in a timely manner;
Steel is the main raw material for shipbuilding and marine engineering structure construction, accounting for 20% ~ 30% of the construction cost of hull and marine engineering. The steel CCS A36 low alloy steel plate products involved mainly include steel plates and section steel (marine bulb flat steel, H-beam, angle steel, etc.), casting and forging steel and supporting welding materials, etc. Among them, the amount of steel consumed for hull construction accounts for about 60% of the total ship mass, and sheet metal accounts for about 88%.
Our company doesn't need the cheapest quotation to choose international logistics company, but the price performance ratio will be high, the service will be good, and the transportation must be safe and punctual, which will not affect the time when the CCS A36 low alloy steel plate goods arrive at the destination, and the logistics situation will be well communicated with customers in advance. Therefore, when we choose international logistics companies, we will have a look at their timeliness and service attitude in advance. It is only important to transport goods according to the requirements of customers for logistics.
The Indonesia INKA is the only train carriage maker for railway industry in Indonesia. We cooperated with them since 2012 and supply them SPA-H steel. The SPA-H steel is used by them to fabricate train carriage. We have huge stocks for SPA-H steel and can arrange delivery for them in short time after receiving order. Meanwhile, our product CCS A36 low alloy steel plate quality has passed their test for so many times use. Therefore, they trust us and give us repeat orders regularly. And we also do our best to support them and have never let them down though past cooperations.
The company has accumulated rich experience in long-term cooperation with new and old customers, which makes our products CCS A36 low alloy steel plate more unique in the same industry, and is favored and praised by users. We always adhere to the enterprise spirit of "integrity, dedication, and people-oriented" and the business philosophy of "creating benefits for users". As a leading international steel supplier, BEBON have two warehouses which are near by Tianjin port and Shanghai port.
The company formulates clear service process and service standard. To do a good job in after-sales service, first of all, clear service process and service standards should be formulated to let employees know which procedures to perform and which service standards to abide by.
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