Our after sales department is an very important part of our department structures. After the customer receive steel materials, our after sales department will follow up regularly and solve problems for them in time if they have the needs. We romise to return the goods for free for its lifetime if it is quality of the steel material itself. Meanwhile, if you have any advice or complaints, also welcome to feed back to our after sales department, and we are trying to give better service to you.
The production process of hot-rolled steel plate and cold-rolled steel plate is different. Hot rolled steel plate is rolled at high temperature, and cold rolled steel plate is rolled at normal temperature. Generally speaking, cold rolled steel plate has better strength and hot rolled steel plate has better ductility. The thickness of GL-DH 40 oil platform engineering steel cold rolling is generally smaller, and that of hot rolling can be larger. The surface quality, appearance and dimension accuracy of cold rolled steel plate are better than that of hot rolled steel plate.
The company attaches great importance to logistics services, sets up our own transport truck fleet, improves customer response capacity through the improvement of logistics capacity, and further reduces costs. Customers ordering GL-DH 40 oil platform engineering steel steel from our company can not only enjoy the service of fast delivery, but also enjoy lower transportation costs. Fast, accurate, simple and efficient has always been our principle.
The Philiphine customer is our old customer, and they are engaged in offshore oilfield resources drilling projects. Thus they have regular steel demands. They ordered 1008 tons API 5L grade B ERW pipes and Q345B seamless pipes from us in April 2018. And told us that is a regular demand almost every two month. Since our first success cooperation, we have cooperated with each other regularly. And they also bring us new opportunities and signification in Philippians market.
BBN steel is a leading suppliers of hot rolled steel plates for engineering applications, offering a variety of plate widths and thicknesses alongside accurate in-house cutting and profiling services. If you would like any more information about our inventory, or would like to place an order with us, pls feel free to contact us.
The after-sale service of iron and steel products includes after-sale tracking service, technical guidance, transfer of relevant bills, handling of objections and many other contents. The handling of quality objections accounts for a large proportion. When dealing with these problems, we should distinguish the responsibilities, and compensate or return the inconvenience or loss caused to users due to steel.
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