Every after-sales service shall have a detailed record of the customer's product problems and handling methods. The records shall be sorted into volumes and filed on a monthly basis, and submitted to the technical department for filing. The problems found in the after-sales service shall be summarized in a timely manner, discussed with the technical department, the quality inspection department and the production department, and a proper solution shall be proposed for the technical department to improve in a timely manner;
Bridge steel plates are steel plates specially used to build railway or highway bridges. It is required to have high strength, toughness and bear the load and impact of rolling stock, and have good fatigue resistance, certain low temperature toughness and atmospheric corrosion resistance. The steel normalised GL-AH 36 heavy steel plate for tie-welding bridges should also have good welding performance and low notch sensitivity。
Our company doesn't need the cheapest quotation to choose international logistics company, but the price performance ratio will be high, the service will be good, and the transportation must be safe and punctual, which will not affect the time when the normalised GL-AH 36 heavy steel plate goods arrive at the destination, and the logistics situation will be well communicated with customers in advance. Therefore, when we choose international logistics companies, we will have a look at their timeliness and service attitude in advance. It is only important to transport goods according to the requirements of customers for logistics.
BBN steel had provided Grind plates for more than 15 years for widely applied in equipment, Engineer machinery etc. In 2018, one of our India customer visit our normalised GL-AH 36 heavy steel plate office and work shop to discuss Q235B Grind plate technical request, they have strict surface and thickness tolerance, and they also request UT and MT for testing. As a result, they purchase normalised GL-AH 36 heavy steel plate 179 tons as trial order for first cooperation. And have good comment on our quality. Till now, we keep exporting around 100 tons per month as regularly.
As leading EN10025-6 S460QL structural steel plates supplier in China, our company has supplied hundreds of thousands tons S460QL steel plates to clients to assist them finish one after another normalised GL-AH 36 heavy steel plate magnificent projects.
We should focus on the main problems to be solved and pay attention to efficiency. After receiving the user's quality objection report data, the possible causes, responsible units, compensation amount, etc. of the problem shall be judged based on experience. To have a clear service plan, to be clear about what your main problem is, what technical support is needed, these should be prepared.
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